Refund & Cancellation Policy
Last updated: August 7, 2026
What you're buying
LeaseAI sells digital services that are delivered immediately:
- Pay-per-Lease ($14, one-time) — unlocks saving, follow-up document lookups, and PDF export for a single lease summary.
- Plus ($9/month) — unlimited document summaries, saved history, follow-up lookups, date reminders, and PDF export for one account.
- Family ($15/month) — everything in Plus, plus Family Vault sharing with household members.
14-day refund window
If LeaseAI isn't what you expected, you can request a full refund within 14 days of your purchase or your most recent subscription renewal. Email us and we'll process it — no lengthy justification required. Refunds are returned to the original payment method and typically appear within 5–10 business days, depending on your bank.
When we may decline a refund
We may decline a refund request where there is clear evidence of abuse — for example, repeated purchase-and-refund cycles, bulk analysis of many documents followed by an immediate refund request, or use of the service in breach of our Terms of Service. We'll always tell you why if we decline.
Canceling a subscription
You can cancel Plus or Family at any time from your account settings, or by emailing us. Cancellation stops future renewals; it does not automatically refund the current period. You keep full access until the end of the period you've already paid for, after which your account reverts to the free anonymous analysis flow.
Analyses you've already saved remain in your account after cancellation, though paid-only features (follow-up lookups, PDF export, vault sharing) stop working until you resubscribe.
Failed or unusable analyses
If an analysis fails technically — the upload errors out, the document can't be read, or the result is plainly unusable — that isn't something you should pay for. Contact us and we'll refund the Pay-per-Lease charge or credit your account, regardless of the 14-day window. Note that LeaseAI is an informational document tool and does not provide legal advice, so disagreement with a summary is not by itself a technical failure — but we'd still like to hear about it.
Price changes
If we change subscription pricing, we'll notify existing subscribers by email before the change takes effect, and you'll have the opportunity to cancel before being charged the new amount.
Who processes your payment
Payments are processed by Paddle, which acts as the merchant of record for LeaseAI purchases. Paddle handles payment processing, sales tax and VAT, and billing receipts. Your card statement will show Paddle alongside the LeaseAI name. Paddle can also assist with billing-related questions directly at paddle.net. We never see or store your full card details.
Statutory rights
Nothing in this policy limits rights you have under your local consumer-protection law. Consumers in the EU, UK, and other jurisdictions with statutory withdrawal rights for digital services keep those rights in full, and where they are more generous than this policy, they apply instead.
How to request a refund or cancel
Email leaseai.support@gmail.com with the email address you used at checkout and, if you have it, your Paddle order or transaction ID. We aim to respond within 2 business days.